24 British Builders is committed to providing services and products of the very highest standards.
If you feel that we have not lived up to your expectations in any way, we would like to hear from you so that we can investigate matters which will also help us to improve our service.
Most complaints can be dealt with by the relevant Manager of the Department.
Following Stage Two, should the matter still not be resolved to your satisfaction (or more than 8 weeks has elapsed since the complaint was first made) you can then refer it to The Company Director directly as below. The steps outlined above must be completed in full before proceeding through this route.
Mr D. Smith
Please note that any referral to The Director must be undertaken within 12 months of the complaint first being reported.
The British Builders Group
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